Responsible Gaming
Gaming Should Be Entertainment
At Genevieve Craig, we believe that online pokies and casino games should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to understand that the house always has an edge, and you should never gamble with money you cannot afford to lose.
Please gamble responsibly and within your means.
Age Verification
In Australia, you must be at least 18 years of age to participate in online gambling activities. We are committed to preventing underage gambling and take age verification seriously. By accessing our site, you confirm that you are of legal gambling age in your jurisdiction.
If you are under 18, please do not use this website.
Warning Signs of Problem Gambling
Do you recognize any of these warning signs in your own behavior? If so, it may be time to seek help:
- Chasing losses by gambling more to recover money you've lost
- Gambling with increasing amounts of money to achieve the same excitement
- Hiding your gambling activities or lying about how much you gamble
- Neglecting work, school, family, or social responsibilities due to gambling
- Using gambling to escape problems, stress, anxiety, or depression
- Feeling anxious or irritable when you try to cut down or stop gambling
- Borrowing money or going into debt to fund gambling activities
- Experiencing relationship conflicts because of gambling
- Failed attempts to control, cut back, or stop gambling
- Gambling with money meant for essential expenses like rent, bills, or food
If you've checked any of these boxes, please reach out to a support organization immediately.
Self-Help Tools & Controls
Most reputable online gaming operators offer tools to help you maintain control. These may include:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a cap on the amount you're willing to lose
- Reality Checks: Receive reminders during your gaming session about how long you've been playing
- Session Time Limits: Automatically log out after a set period of play
- Self-Exclusion: Voluntarily exclude yourself from accessing online gaming sites for a set duration
- Account Closure: Permanently close your gaming account if needed
We encourage you to use these tools proactively to maintain healthy gaming habits.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, professional support is available. The following organizations provide confidential help:
Australia
- Gambling Help Online – Free, confidential counseling and support
www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, available 24/7) - Gambler's Help – State-based support services across Australia
Multiple locations offering counseling and support groups
United Kingdom
- GamCare – Free advice, support, and self-help information
www.gamcare.org.uk - GamStop – National self-exclusion scheme
www.gamstop.co.uk
Canada
- Responsible Gambling Council – Evidence-based resources and support
www.responsiblegambling.org
United States
- National Council on Problem Gambling – Helpline and referral services
www.ncpgambling.org
Phone: 1-800-522-4700 (confidential, 24/7)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal center for health education
Information and counseling services for problem gambling
Get Help Today
If you think you may have a gambling problem, or if someone you know does, please seek help immediately. There is no shame in reaching out. Professional counselors and support services are available to help you regain control and live a healthier life.
Remember: Problem gambling is treatable, and recovery is possible with the right support.
Contact one of the organizations above today, or speak with a trusted friend, family member, or healthcare provider about your concerns.